Customer Help Desk
Welcome to the Go Massif Help Desk
The Go Massif Customer Services team are here to answer any questions or requests you have.
What does your question or request relate to?
Help Desk ticket submitted
Go Massif has successfully received your ticket.
A customer service agent will respond as soon as possible within 24 hours.
You will be notified by email as soon as the response is available.
If you have not received a response, please be sure to check any email spam folders.
You can view and update your request at any time by clicking the link below and saving the address.
View Help Desk Ticket
Support for existing bookings
If you have already made a booking with Go Massif and you would like to make changes, cancel, or simply ask a question about your specific booking, please visit your dedicated Booking Management page. From there, click ‘help-desk’ and then click the option that best suits your requirements.
To access your booking management page, click the link sent by automated email at the time of booking.
Go Massif operate a dedicated Operations Help Line for customers with confirmed bookings that are experiencing issues while travelling. The telephone number is provided on the ticket at the time of booking.
This operations line is manned outside office hours, but only to support travelling passengers.
If you would prefer to talk directly to customer services, please call the following number
Please use this number for any pre-sales enquiries or if you would like to discuss your existing booking.
During the winter, this line is operated 7 days a week during normal offices hours.
If the line is busy, it is highly recommended that you create a help desk ticket in order to get a quick response.
Please note that Go Massif customer services no longer offer support by email. Any emails sent to previously existing addresses will not be dealt with. Please contact customer services by creating a Help Desk Ticket.
If you have not yet made a booking and you have a general enquiry, please contact Go Massif by clicking the button below to create a Help Desk Ticket.
Customer services will respond as quickly as possible, within 24 hours.
Other contact options
Telephone Support Email Support